What if my tickets are lost or stolen?

There is no replacement for lost or stolen tickets under any circumstances.

Postal Delivery Information

Tickets purchased during a pre-sale will not be despatched until after the advertised general public on-sale date.

What happens if my tickets do not arrive in time?

We endeavour to deliver tickets with Australia in 7-14 working days in accordance with Australia Post guidelines. If you have not received your tickets after this time, please contact us online. We will provide a tracking number to trace items sent via registered and expressed post. Unfortunately, we are not responsible for any lost tickets once they are despatched.

Collection Information

Tickets purchased during a pre-sale will not be available until after the advertised general public on-sale date. The collection date will be notified by email. You are required to present your photo I.D. and proof of purchase to collect tickets.

Can I choose a specific seat?

When you book tickets online you cannot choose the location of your seats. Tickets are sold on a “next best available” system, meaning that for each concert, tickets are allocated in the order of best seating by the promoter.

How do I make a wheelchair or special access booking?

If you have special seating requirements such as wheelchair access or you require companion seating please call us on (02) 8306 2200 – Sydney or  (03)9608 8288– Melbourne or contact us online. All special seating arrangements need to be done prior to the purchase of tickets.